Refund policy

《Important Notes Regarding Orders》

・We do not accept cancellations or size changes after an order has been placed. Please make sure to confirm your order details before proceeding.

・We cannot accept returns or refunds for customer-related reasons, such as incorrect sizing, material allergies or unsuitable fit. Please review the product description carefully before making a purchase.

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《Cases Eligible for Exchange(JAPAN)》

【Eligible for Exchange】

・You received an item different from your order
・The product is damaged, stained, or missing parts
・You received the wrong size

【Exchange Period】

Requests must be made within 7 days after delivery.

【Exchange Procedure】

Please contact us within 7 days of receiving your item using the email address provided in the enclosed
『Exchange Information』 document.

Important: Returns sent without prior contact may result in refusal of reshipment or future orders.

【Return Shipping for Exchanges】

If the item is confirmed eligible for exchange, return shipping will be covered by us.

*Due to high inventory turnover, if the item is out of stock, a full refund will be issued instead.

《Cases Not Eligible for Exchange》

【Not Eligible】

・order（OVERSEAS)
・Customer-related reasons

［Notes］

*Even if an item appears defective, it may be within product specifications due to manufacturing processes.
*After reviewing submitted photos, if the issue is deemed non-defective or does not affect usability, we may not accept the exchange.
*Product colors may slightly differ depending on lighting conditions.
If you have concerns, please contact us before placing your order.

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《Cases Eligible for Refund》

【Refundable / (JAPAN)】

・If the package is returned to our warehouse due to shipping circumstances (and we are able to contact the customer)
→ Full refund

【Refundable / (OVERSEAS)】

・If the package is returned to our warehouse due to shipping circumstances (and we are able to contact the customer)
→ Only the product price will be refunded. Shipping fees, customs duties, and other related costs are non-refundable.

《Cases Where Refunds Are Not Possible》

【Non-Refundable / (JAPAN)】

・If the customer fails to receive the package for an extended period due to personal reasons
*No refund will be issued if we cannot contact the customer or if there is no intention to receive the item.

【Non-Refundable / (OVERSEAS)】

・If the customer fails to receive the package for an extended period due to personal reasons
*No refund will be issued if we cannot contact the customer or if there is no intention to receive the item.