POLICY
Privacy Policy
In recognition of the importance of protecting personal information, IKUMI Inc. complies with the Act on the Protection of Personal Information and this privacy policy and strives to protect the privacy of our customers.
Definition of Personal Information
IKUMI Co., Ltd. (hereinafter referred to as "our company") has established the following personal information protection policy, established a personal information protection system, and has promoted the protection of personal information by ensuring that all employees are fully aware of the importance of protecting personal information and are committed to doing so. Management of personal information Our company will keep customers' personal information accurate and up-to-date, and take necessary measures such as maintaining the security system, establishing a management system, and providing thorough employee education to prevent unauthorized access to, loss, damage, falsification, and leakage of personal information, and will implement safety measures and strictly manage personal information.
Purpose of Use of Personal Information Personal information entrusted to us by customers will be used to contact you, provide you with information about our business, and send you e-mails and documents to answer your questions.
Prohibition of disclosure or provision of personal information to third parties We will properly manage personal information entrusted to us by our customers and will not disclose such information to third parties except in the following cases:
When the customer's consent has been obtained When disclosure is required by law When disclosure is required by law
Safety measures for personal information We take thorough security measures to ensure the accuracy and safety of personal information.
Inquiry by the customer If you wish to inquire about, correct, or delete your personal information, we will respond after verifying your identity.
Compliance with and review of laws, regulations, and norms We will comply with Japanese laws and other norms that apply to the personal information we hold, and will review the contents of this policy from time to time and strive to improve it.
Description based on the Specified Commercial Transactions Act
- Distributor
- IKUMI Co., Ltd.
- Operation Manager
- Takasa Matsuo
- address
- 〒150-0001
Aoyama Plaza 1-B, 5-36-4 Jingumae, Shibuya-ku, Tokyo
- email address
- contact@ikumitokyo.com
- Necessary charges other than the product
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[If you choose to pay by credit card]
・Consumption tax
・Shipping fee (flat rate 700 yen)
*Free shipping for purchases of 10,000 yen or more
[If you choose cash on delivery]
・Consumption tax
・Shipping fee (flat rate 700 yen)
*Free shipping for purchases of 10,000 yen or more
・Cash on delivery fee
Cash on delivery (less than 10,000 yen) ¥330
Cash on delivery (less than 30,000 yen) ¥440
Cash on delivery (less than 100,000 yen) ¥660
Cash on delivery (over 300,000 yen) ¥1,100
[If you choose deferred payment]
・Consumption tax
・Shipping fee (flat rate 700 yen)
*Free shipping for purchases of 10,000 yen or more
・Deferred payment fee ¥330
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- How to order
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[Ordering from IKUMI WEBSHOP]
Web shop homepage URL: http://ikumitokyo.com/ec/
・After placing your order, you will receive an order completion email saying “[IKUMI] Thank you for your order” and we will begin preparing your order for shipping.
*If you do not receive an email, it may be due to compatibility issues with the email company you use.
If you have any concerns, please contact us at shop@ikumitokyo.com using another email address you have.
*Emails from "ezweb" and "iCloud" often do not arrive, so if you have another email address, we would appreciate it if you could use that.
(Main reasons why emails are not delivered)
1. The reception is either rejected or allowed.
2. It has been sorted into the spam folder.
3. The receiving mailbox is full.
4. If you are using an "ezweb" email address and are unable to receive the email, you will need to set your spoofing settings to "low."
[Gift Campaign]
For customers who make purchases totaling 50,000 yen or more (tax included), we will send you an IKUMI original keychain.
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- payment method
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■Credit card payment
■ Kuroneko deferred payment
■ Cash on delivery (cash or credit card payment)
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- Payment deadline
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[If you choose to pay by credit card]
We will ship your order after confirming that your card payment has been completed.
[If you choose cash on delivery]
To the delivery company driver when the product is delivered
Please pay by cash or credit card.
*The number of installments that can be paid varies depending on the credit card company.
"Search for available credit card company information"
(https://faq.kuronekoyamato.co.jp/app/answers/detail/a_id/5228)
[If you choose Kuroneko deferred payment]
After you receive the product, Yamato Credit Finance Co., Ltd. will send a separate invoice to the delivery address you specified when placing your order.
Please pay at major convenience stores, post offices, or via au Simple Payment within 14 days of the invoice date. *The maximum payment amount is 55,000 yen (tax included).
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- Delivery time
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[Shipping date]
Generally, Mondays, Tuesdays, Wednesdays, Saturdays, and Sundays (Orders completed by 11:00: Same-day shipping)
[Expected delivery date]
"Yamato Transport delivery date search"
Shipping ZIP Code: 150-0001
(http://date.kuronekoyamato.co.jp/date/Takkyubin)
*If you have a specific date in mind, please let us know by filling in the inquiry field that appears when you make your purchase.
*If we are unable to meet your request, we will contact you by email or call you at 070-9142-6979.
[Request for receipt]
If you refuse to accept your order after it has been shipped, or if you return it due to an extended absence twice in a row, we may not be able to accept your new order.
We appreciate your prompt receipt of your product.
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- Returns and Exchanges
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[Returns and exchanges eligible]
・Damaged, dirty, or missing parts・A different product than the one you ordered・A different size product was received《Caution》We cannot accept returns or exchanges for reasons such as "the size does not fit" due to customer reasons. Please check the size listed in the product description before purchasing.
[Return/exchange period]
Returns will be accepted within 7 days of receiving the product.
[Return/exchange method]
It will be sent together with the product you purchased.
Please be sure to contact us at the email address listed in the "Returns and Exchanges Guide."
[Important] If you return an item without contacting us, we may not be able to accept your new order.
[Return shipping fee, refund fee]
If it is determined that the item is eligible for return or exchange, we will cover the shipping costs.
If it is determined that the item is not eligible for return or exchange, the shipping cost will be borne by the customer.
*For more information, please refer to the "Returns and Exchanges Information" that will be sent to you along with your purchased item.